OUR POLICY

Shipping Policy for Grandiosity

Thank you for shopping with Grandiosity! Please review our shipping policy to ensure a smooth and satisfying shopping experience.

1. Shipping Time:

  • We strive to process and ship all orders within 1-3 business days of receiving payment.
  • Orders placed on weekends or holidays will be processed on the following business day.

2. Shipping Methods:

  • We currently offer standard shipping only.
  • Delivery times may vary depending on your location.

3. Damage or Defects:

  • We take utmost care in packaging your orders to ensure they arrive in perfect condition.
  • In the rare event that you receive a damaged or defective item, please contact us within 3 days of receiving your order.
  • To report damages or defects, please send an email to grandiosityclothing@gmail.com with clear photos of the damaged item and your order number.

4. Exchange Policy:

  • If you report a damaged or defective item within 3 days of receiving your order, we will be happy to exchange the item for you.
  • Please note that we are unable to offer monetary refunds. Exchanges will be the sole remedy for damaged or defective items.
  • All exchange requests are subject to approval, and we reserve the right to determine whether an exchange is possible.

5. Exchange Process:

  • Once your exchange request is approved, we will provide instructions on how to return the damaged or defective item.
  • Upon receiving the returned item, we will inspect it to ensure it meets the criteria for an exchange.
  • If the exchange is approved, we will ship the replacement item to you at no additional cost.

6. Conditions for Exchange:

  • The damaged or defective item must be returned in its original packaging.
  • The item must be unused, unwashed, and in the same condition as when you received it.

7. Contact Information:

  • For all inquiries related to shipping, damages, or exchanges, please contact us at grandiosityclothing@gmail.com
  • Our customer support team will respond to your inquiries as promptly as possible.

Thank you for choosing Grandiosity. We appreciate your business and strive to provide you with high-quality products and excellent customer service.